Refund and Return Policy for Skipnapo

Effective Date: November 28, 2024

At Skipnapo, we strive to provide our customers with high-quality luxury footwear and a pleasant shopping experience. If for any reason you are not satisfied with your purchase, we offer a clear and fair return and refund policy to ensure your satisfaction.

1. Return Policy

We want you to love what you ordered! If for any reason you are not completely satisfied with your purchase, we offer a return policy that allows you to return or exchange your items under the following conditions:

  • Return Period: You have 14 days from the date of delivery to request a return. After this period, we are unable to accept returns.

  • Condition: Items must be in new, unused, and unworn condition with all original packaging, including any dust bags, tags, and boxes. Footwear must be free from wear and signs of use, including scuffs, stains, or damage.

  • Return Process: To initiate a return, please contact our customer service team at [email protected] to receive a Return Authorization Number (RAN). You will need to include the RAN in the return package to ensure your return is processed properly. Returns without a valid RAN will not be accepted.

  • Shipping for Returns: The customer is responsible for the return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for your return. Skipnapo is not responsible for lost or damaged return shipments.

2. Exchange Policy

If you would like to exchange your product for a different size, style, or color, please contact us at [email protected]. We will guide you through the exchange process. Please note that exchange requests are subject to product availability. If the item you wish to exchange for is unavailable, we will process your return and issue a refund.

3. Refund Policy

If you are not completely satisfied with your purchase, you are entitled to a refund under the following terms:

  • Refund Eligibility: Refunds will be issued only if the return is received within the 14-day return period and meets the conditions outlined in the “Return Policy” section.

  • Refund Method: Once your return is processed, we will issue a refund to your original payment method. Refunds may take 7-14 business days to appear in your account, depending on your payment provider’s processing times.

  • Refund Amount: Your refund will be for the purchase price of the product(s) returned, excluding the original shipping charges. If you received free shipping on your order, the original shipping charges will be deducted from your refund.

4. Damaged or Defective Products

If you receive an item that is defective or damaged during shipping, please contact us immediately at [email protected] with your order details and photos of the damage. We will arrange for a return and refund or offer a replacement, depending on your preference and product availability. In this case, Skipnapo will cover the return shipping costs.

5. Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on certain items, including but not limited to:

  • Shoes that have been worn or used
  • Items that have been personalized or customized

If you are unsure about the return eligibility of a specific product, please contact us for clarification.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact us within 14 days of receiving your order at [email protected] to request a Return Authorization Number (RAN).
  2. Package your return items securely with their original packaging, including any tags and boxes.
  3. Include the RAN on the package and ship it back to us using a trackable shipping method.
  4. Once we receive and inspect your return, we will process the refund or exchange.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to reach out to us:

Thank you for choosing Skipnapo! We value your business and are committed to providing you with the best possible shopping experience. Should you need assistance with a return or exchange, our customer service team is here to help.